If you are not completely satisfied with your order, you may return it within within 15 days of receipt for a refund of the purchase price of the items less the shipping charges. We deduct a 20% restocking charge for shirts since they are made to a size and color of your choice and are not a stock item. Items that have been customized from your artwork or made from your artwork or photos cannot be returned. Sales are final on customized items.
Merchandise Return Policy
When returning an item, please include the original invoice or a copy of the invoice, with the item number of each piece of merchandise being returned noted on the invoice, and the reason for the return on the back of the invoice and include it with your return package. If you do not have the invoice, put your name and address on a note with the package. Please be sure to indicate whether a replacement, exchange, credit, or refund is desired. Insure the package with the U.S. Postal Service or the carrier of your choice. Take into account when choosing a carrier, that we will not accept a package COD. You will be responsible for any return shipping charges and insurance unless we shipped the wrong things and we are exchanging it for the correct items and in that case we will take care of getting the items sent back to us. Refunds will only be for the amount of the merchandise returned. Shipping will be charged on exchanges unless we sent the wrong item and in that case we will pay shipping back to you for the correct item.
Send returns to:
c/o Pegasus Web Productions
129 Minnie Fallaw Rd.
Lexington, SC 29073-8226
Strictly Animals gladly accepts VISA, Master card, American Express and Discover. Checks drawn on U.S. banks and money orders in U.S. funds are always welcome. All pieces are shipped UPS or USPS with insurance as soon as payment is received. Buyer pays shipping charges.
We will notify you via email within 48 hours of placing your order if an item is temporarily out of stock. We will then give you an estimation of when the item will be shipped.
Call our customer service department at 803-755-1141 Monday through Friday from 8 a.m. to 4 p.m. Eastern Time.
Pegasus Originals, Inc., DBA Strictly
Animals, 129 Minnie Fallaw Road, Lexington, SC 29073-8226